FAQ

What is the Vital MTB Gear Club?
Every other month, members receive 6-8 MTB products. Products are selected by the editors of Vital MTB. Our goal is to send you a mix of riding essentials and fun goodies. When signing up, you’ll enter your sizes so we can send you apparel that fits properly. Cost is $49.95 per shipment. Shipping is an additional $5 in the US, $15 to Canada, and $25 everywhere else.

Will I receive the items pictured?
Not necessarily. The product assortments shown in the photos are just an example, not your actual shipment.

When is my shipment sent?
Each shipment is sent around the 12th of the month, every other month. 2018 will conclude with a December 10 shipment. The 2019 shipping schedule is February 12, April 12, June 11, August 12, October 11, and December 10.

When do I get billed?
Billing occurs within the first week of each month there’s a shipment (shipments are every other month). The billing schedule is December 3, 2018; February 6, 2019; April 6, 2019; June 5, 2019; August 6, 2019; October 7, 2019; and December 4, 2019.  

How much is shipping?
In the US, shipping is $5 per shipment. Canada is $15, and all other countries are $25. All prices are US Dollars.

How do I cancel?
There is no cancellation charge or penalty. Cancellations need to be received before the scheduled billing date, approximately 1 week before your shipment is sent. For the December 2018 shipment, the cancellation deadline is November 30. For 2019, cancellation deadlines are February 5, April 4, June 4, August 5, October 4, and December 2.

How do gift orders work?
Gift orders can be purchased as either ongoing subscriptions or for a specified number of shipments. Gift orders ship and bill on the same schedule as regular subscriptions.

Can I exchange items?
We’ll do our best to accommodate exchanges if something doesn’t fit properly. Contact us at Support@vitalmtb.com. Please include your order information and any relevant details.

How do I report a problem with my order?
Contact us at Support@vitalmtb.com. Please include your order information and any relevant details.