Starling Cycles Extends Warranty to 7 Years

Great news V3 Starling owners! We’ve extended your warranty to a full seven years. This update applies to all original owners of Starling’s V3 ‘Core’ Murmur, Swoop and Twist frames. Up to now, Starling warranties have been two years – but – we’ve decided to extend this up to 7 years to show the faith we have in our product. This applies to existing owners – your warranty will be extended. And applies to new customers – your warranty starts when you receive your order.

HOW HAS THIS ALL COME ABOUT?

Up to this point, we’ve experienced zero failures on Starling Cycles V3 frames. That means no frames have failed under any circumstances since V3 was introduced in November 2022.

The updated V3 design added a revised, stronger main pivot assembly, an anti-flare headtube, an anti-seize seat post insert and various other small updates to improve the longevity and ride quality of frames. With no snapped, cracked, flared, broken or bent V3 frames on record, we’re keen to emphasise our commitment to our customers and our confidence in our frames.

Our frames are built to last and designed to counter throw-away culture and the bike industry’s ‘new bike every season’ mindset. Many of our customers are riding bikes that are several years old, dating back to our brand’s early days, with many owners on bikes that are 7 or 8 years old and still going strong.

WHAT DOES THIS COVER?

Our warranty covers manufacturing failures. We also offer crash replacement, frame repair, repaint and refurbishment services. Should a frame fail or be damaged, it can often be repaired in-house and returned to the customer in almost good-as-new condition. Frames can also be refurbished, repainted and often upgraded to keep them running beautifully year after year. Because the frames are steel, almost all damage can be repaired rather than the whole frame being scrapped. The warranty applies to original owners. But we’re keen that no one is left out. Non-original owners are also welcome to contact us with any issues – we’ll always do our best to help and they’ll be covered by our crash replacement and repair services .

Starling founder Joe McEwan says:

“We’re really confident in our frames, and zero failures to date on V3 just proves that we’re doing something right. In an industry of throw-away products and high failure rates, we’re committed to doing things differently – partly because of the environmental benefits, but also because it just makes good sense. Why should you throw away a frame you love after a year because a small piece of it is dented or damaged?”

“This is a particular issue with carbon where it is almost impossible and certainly cost-prohibitive to fully check frames after manufacture. The critical aspects of the manufacturing process are hidden within the internal structure. You’d be surprised how much filler is used to make carbon frames look smooth.  With a steel frame, before paint, everything is visible, giving a high level of confidence.”

“There are scores of brands right now going out of business and leaving their loyal customers high and dry, or simply failing to honour warranties. This current situation has driven us to make the change.”

“Starling is here to stay and we want to give our customers confidence that we’ll keep their bikes running. Our community is our most important asset and we’re committed to giving them the best possible bike and experience that we can”.

YOU CAN LEARN MORE ABOUT STARLING’S WARRANTY, FRAME REPAIR AND FRAME REFURB SERVICES HERE.